web analytics


>Grumpy old woman – taking on the world, one grump at a time


Over recent weeks (ok, I admit it, months) I have been mostly been grumpy.  If I’m in a forgiving mood its probably because of the sleep deprivation that Babygirl has created but I do have a niggling worry that I’m actually turning into a grumpy old woman.  Fortunately I’m not alone, several of my twitter friends (twiends?) are also mainly grumpy (yes, Rachel, Vix, you know who you are).

However, instead of worrying about my grumpiness I am now going to embrace it – I’m going to use it to change the world, one mild irritant at a time.  There are many things in the world that irritate me so I’m going to turn into my mother and start taking a stand against all that gets under my skin.

This week I am taking on poor customer service – to be honest I’m sick of it.  Utterly sick of being made to feel less than wonderful by someone who is relieving me of my hard earned cash.

Yes you ladies in Next I’m talking about you – I’m not your ‘darling’, I’m about 15 years older than you.  I am not happy to wait whilst you chat away about your weekend and what’s more if you are so engrossed in your conversation that you forget to take the security tag off and I have to come back later then I am going to be a little narked you are going to be ‘just a couple more minutes’ moving stuff around your counter before you can get on with sorting out the problem you have created for me. 

In these situations I can feel myself turning into my mother.  

I want to ask how much they paid for their charm school so I can suggest they ask for the money back, I want to ask if they received the wooden spoon for customer service in their school awards ceremony and I am tempted to follow India Knight’s advice and mention that they have a moustache, especially if they work in a dress shop.

Normally I seethe.  
A lot.  
I can usually feel a head of steam building up as I stomp away.  Frustrated by yet another example of poor service.

Today I didn’t seethe.  Today I stood up to it and when the assistant had grumpily removed the security tag, I calmly mentioned that I thought an apology was in order since their error had resulted in me needing to return to the store, and that their sluggish service was eating into my working day.  

And I got a somewhat shamefaced apology, and I’m hoping that perhaps it might have made a teeny bit of difference to the way they’ll treat the next poor unfortunate mug (sorry, customer).

And to be even handed I have decided not to just point out bad service but to say thank you for really good service.  

Mostly because I’m so shocked when it happens.  

So yes, Mrs Checkout lady in Boots, thank you for stopping people queue jumping infront of me – I appreciate that.

Photo credit

Related Posts Plugin for WordPress, Blogger...

15 comments to >Grumpy old woman – taking on the world, one grump at a time

  • Karin @ Cafe Bebe

    >I have to say, I miss American Customer Service. It's not perfect, by any means, but in America "the customer is always right" and for most major stores, employees are watched & instructed to greet and schmooze the customer. I too am sick to death of going up to the check out and feeling like I'm bothering the ridiculous assistant. Or when they carry on having a conversation, look at you, ring up your purchase, take your money and go back to their conversation without so much as a word to you! Oh, that really gets my goat! I'll join your grumpy club! 😉

  • april

    >I am so much the same – except that wasn't my mum – so god only knows where it came from O.O…I had a moment about a month ago when I was walking past a guy hosing cut grass off the footpath outside his fence and I wanted to go up to him and say "what are you doing , don't you know there is a drought on young man?" seriously – the sentance formed – only two problems there 1. he was older than me and 2. I wasn't sure of the water restrictions in NSW. Customer service will have me not returning to shops if they are not at least halfway decent in it.

  • Ellen Arnison

    >Well done you. How good did it feel to actually say it and not just let it fester inside? I think you're setting a fantastic example and I'm going to try to follow – properly complaining instead of just muttering darkly. More power to your grump.

  • vegemitevix

    >Laughing grumpily as I read this! I woke this morning with my oldest barging into our room demanding I wake up and find him cereal. You've eaten all the bloody cereal! Tough! I haven't written a blog post yet cos I'm way too grumpy for that! Though if you're ever looking for grumpy lines…I've got a few..

  • vegemitevix

    >Oh and I linked to my blog post today! I think we should start a support group. My name is Vix and I'm a grump too http://www.vegemitevix.com/2010/04/17/my-name-is-vix-and-im-a-grump/

  • TheMadHouse

    >I dont accept poor service, I no longer bite my tounge, I just use my tactless Northern Wit and speak up!!

  • Rachael

    >Grump grump grump.
    Right now I'm shouting 'can you just let me finish this cup of tea' at someone.

    I'm quite pleased to be in the mainly grumpy gang. D'you think we're turning into old farts?

  • MuddynoSugar

    >I am grumpy. I think you are brilliant. Bring on the grumpy revolution

  • Jen

    >That sounds fair:) Hope you don't have to stand up to it too often! Jen.

  • Utterly Scrummy

    >I miss Kiwi customer service. Most of the service I have had here in the UK is pretty crap. Ask people working in banks and shops to do anything other than breathing – forget it.

    I say thanks for good service, I speak to the manager if I get really good service and also if I receive appalling service. I have very little money to spend so I reserve the right to spend it where I am appreciated and valued as a customer.

    Signed: Fellow grumpy (not so old) woman.

  • Slugs On The Refrigerator

    >I love a good strop! Mine usually centres around health visitors.

    But, personally it's not grumpy… I just have high expectations and discerning tastes. 😉

  • thegreyfrog

    >i hate, hate, hate and then some the service that is usually dished out like cold slop!
    i found having kids made me worse(!) probably because time became a luxury but also because of the role model issue. I make a point of letting managers etc know when good service etc has happened..verbally and in writing sometimes.
    this morning in Peacocks i could easily have banged the sales assistants mature head into the till. she could not muster a smile or eye contact! i know she could have had bad news or felt ill but she had been happy to gossip before i got to the till about a bloke, his mistress and his wife……!

  • Mwa

    >Yay! I love that you made her see the error of her ways. Wonderful!

  • auntiegwen

    >I'm such a grumpy old woman I even have it stickered on my car, just to warn the general public

  • Metropolitan Mum

    >Isn't that the whole point of getting older? The right (or should I say duty?) of getting grumpier by the day?
    Hurray for the big old grumpiness!

Leave a Reply

You can use these HTML tags

<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>